FAQS & POLICIES

Got questions about VŌG Skincare in New Braunfels, Texas? We’ve got answers!

Below, you’ll find everything you need to know about our services, scheduling policies, studio expectations, gift cards, and how to make the most of your time with us. Whether you're new to skincare or a longtime client, we’re here to help you feel confident and prepared for your visit.

A room with a wooden geometric screen adorned with hanging plants, with a glimpse of a doorway and a couch.

STUDIO POLICIES

Late Arrival Policy

At VŌG Skincare, we value your time and aim to provide the highest quality experience for every client. To keep our schedule running smoothly:

  1. Arriving Late (Up to 15 Minutes): We’ll do our best to provide your full service, but your session may be shortened to stay on schedule. The full service fee still applies.
  2. Arriving More Than 15 Minutes Late: We may need to reschedule your appointment. A cancellation fee may apply, as outlined below.
  3. Pro Tip: Arrive 10 minutes early to relax and enjoy your full experience.


Cancellation Policy

Cancellation Policy


We kindly request a minimum of 48 hours’ notice for any cancellations or rescheduling.


  1. Less than 48 hours, but more than 24: 50% of the service cost will be charged.
  2. Less than 24 hours: 100% of the service cost will be charged.


Fees must be paid before rebooking. Missed appointments without payment may result in the suspension of future bookings.

FREQUENTLY ASKED QUESTIONS

Where can I park?

Parking is available on the street in front of studio and in the parking lot behind the studio. Please do not park in the driveway or block the driveway.

What form of payments do you accept?

Visa and MasterCard, Discover, American Express, Debit card, Cash

Are you kid friendly?

Our services and environment are designed for adults. While we appreciate families, we are unable to accommodate children at this time. We appreciate your understanding

Can I tip my esthetician?

Tips are not required, but always appreciated. You're welcome to leave a gratuity during checkout if you wish.


GIFT CARDS

Do you offer gift cards?

Yes, we do! Gift cards are available for any service or custom amount. Purchase a Gift Card

Do gift cards expire?

Never! VŌG gift cards do not expire and can be used at any time.

Can I use a gift card toward product purchases or gratuity?

Yes! Gift cards can be applied toward in-house product purchases and tips on services.