At VOG Skincare, we understand that unforeseen circumstances may arise that necessitate the cancellation or rescheduling of appointments. We strive to accommodate our clients to the best of our ability while also maintaining the efficiency and quality of our services. To ensure fairness and the smooth operation of our business, we have established the following cancellation policy:
- Clients are kindly requested to provide a minimum of 48 hours notice for any cancellation or rescheduling of appointments. This allows us the opportunity to offer the appointment slot to another client who may be on our waiting list.
- Cancellations made with less than 48 hours notice but more than 24 hours notice will be subject to a cancellation fee equal to 50% of the total service cost.
- Cancellations made with less than 24 hours notice will be subject to a cancellation fee equal to 100% of the total service cost.
Payment of Cancellation Fees:
- The cancellation fee will be charged to the credit card on file or must be paid before rescheduling another appointment. Failure to pay the cancellation fee may result in the inability to schedule future appointments with VOG Skincare.
- We understand that emergencies and unforeseen circumstances may occur, and exceptions to this policy may be made on a case-by-case basis at the discretion of VOG Skincare.
- Clients who arrive more than 15 minutes late for their appointment may be considered a cancellation, and the cancellation policy will apply.
- Clients are welcome to reschedule their appointments at any time. However, please note that if a rescheduling request is made with less than 48 hours notice before the scheduled appointment time, the cancellation policy may apply. Rescheduling requests should be made by contacting us directly via phone or email, and are subject to availability.
Notification of Cancellation:
- Clients are required to provide cancellation notice by contacting us directly via phone or email.
- By booking an appointment with VOG Skincare, clients acknowledge and agree to abide by the terms of this cancellation policy.
Changes to the Policy:
- VOG Skincare reserves the right to modify or amend this cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or other communication channels.
- This cancellation policy is designed to protect the interests of VOG Skincare and ensure the efficient operation of our business. By booking an appointment with us, clients agree to waive any claims against VOG Skincare arising from the enforcement of this policy.
Policy Addendum: Day of Appointment Changes
In an effort to provide clarity and transparency regarding cancellations or changes to services, we are introducing an addendum to our cancellation policy. This addendum specifically addresses situations where a client cancels or makes significant changes to the majority of their services at the time of the scheduled service.
Cancellation or Changes at the Time of Service:
- If a client decides to cancel or make substantial changes to the majority of their scheduled services at the time of the service, the following charges will apply:
Clients will be charged a percentage of the total service fee based on the extent of the cancellation or changes made. The specific percentage will be determined based on the nature and timing of the alterations.
To avoid the application of these charges, clients must provide advance notice of any cancellations or changes. Advance notice requirements will be communicated separately and will vary based on the type and duration of services.
It is the client's responsibility to communicate any changes or cancellations promptly. Failure to do so may result in the application of the outlined charges.
Review & Modification:
We reserve the right to review and modify this addendum periodically. Any updates will be communicated to clients in advance.
If you have any questions or concerns regarding our cancellation policy, please feel free to contact us. We appreciate your understanding and cooperation.
Cancellation policy and any addendums updated and put into full effect on January 1, 2024.